1. Controller and contact details

JWC Stoke Ltd, trading as SOLO Transport, is the controller for personal data described in this notice unless another party is expressly identified as controller. Contact: 57 Housefield Road, Stoke-on-Trent, ST2 0DA, United Kingdom; info@solotransport.co.uk; +44 7759 880 580.

2. Personal data we may collect

Name, company, email address and telephone number
Pickup and delivery postcodes, full addresses and access instructions
Contact-person details supplied for collection or delivery
Booking numbers, routes, vehicle, dates, time requirements, shipment details and customer references
Account-user and saved-address information
Payment method, invoice and payment-status records; bank or card credentials are intended to be handled by the relevant payment provider or bank rather than stored by SOLO
Communications with SOLO
POD information including recipient name, electronic signature, delivery photo and timestamp
Technical information such as IP address, browser/device data, security logs and necessary session information when the production platform records it

3. Where the data comes from

Most information comes directly from the person making a booking or using an account. A booking customer may also provide personal data about collection contacts, delivery contacts, employees or recipients. Drivers may create POD records at delivery. Payment and messaging providers may return transaction or delivery-status information.

4. Why we use personal data and lawful bases

Contract: to quote, create, manage and perform a booking and provide customer/account services.
Legal obligation: to keep required accounting, tax and compliance records and respond to lawful requests.
Legitimate interests: to operate and secure the courier service, prevent fraud, manage dispatch, investigate complaints, improve service reliability and keep appropriate business records where those interests are not overridden by individual rights.
Consent: where consent is specifically required, for example optional non-essential cookies or marketing if introduced. Service-status messages needed to perform or administer a booking are not treated as marketing merely because they are sent by email, SMS or WhatsApp.

5. Who we may share data with

Assigned drivers and authorised SOLO personnel who need the information to perform the booking
Banks and payment providers used to process Pay by Bank or optional online card payments
Messaging providers such as Twilio for SMS/WhatsApp and email delivery providers such as Resend when configured
Hosting, database, storage, security and routing/map providers used to operate the platform
Accountants, insurers, professional advisers and claims handlers where necessary
Police, courts, regulators, HMRC or other public authorities where disclosure is required or lawfully justified

6. International transfers

Some technology providers may process data outside the UK. Where UK data-protection law requires safeguards for an international transfer, SOLO will rely on an appropriate lawful transfer mechanism and provider arrangements.

7. How long we keep data

Retention depends on the purpose and legal requirements. Booking, contract, invoice and related accounting records may need to be retained for around six years or longer where tax enquiries, disputes or other legal requirements apply. Operational contact and POD information will not be kept longer than reasonably necessary for service, claims, compliance and record-keeping purposes. Test/demo data should be removed or anonymised before production use where it is no longer required.

8. Your data-protection rights

Ask for access to personal data
Ask for inaccurate data to be corrected
Ask for deletion where the law provides that right
Ask for processing to be restricted in applicable circumstances
Object to processing based on legitimate interests in applicable circumstances
Ask for data portability where applicable
Withdraw consent at any time where consent is the lawful basis

9. Complaints about personal data

Please contact SOLO first if you have a privacy concern so it can be investigated. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

10. Cookies and similar technologies

The production website will use strictly necessary technologies required for security, sessions and core functions. If non-essential analytics, advertising or similar cookies are introduced, users will be told what they do and consent will be requested where required before those cookies are set.

11. Automated decision-making

The planned first release does not use solely automated decision-making that produces legal or similarly significant effects on customers. Route and price calculations support booking decisions but administrators can control account-specific rates and operational decisions.

12. Security

SOLO intends to use role-based access, server-side pricing and routing, protected account access, private document storage, signed file access and appropriate provider/webhook verification. No online system can guarantee absolute security, but reasonable technical and organisational measures will be used.

13. Updates

This notice will be reviewed as providers and platform features change. Material new uses of personal data should be reflected in the notice before they begin.

Privacy Policy